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Shipping & Return Policy

At Import Ltd, we strive to provide a seamless shipping experience for our customers.

  1. Order Processing: Once we receive your order, we will begin processing it promptly. Our team will ensure that all items are packaged securely and ready for shipment.
  2. Shipping Timeframe: We are committed to delivering your order in a timely manner. We aim to ship all orders within 3 business days after receiving your order.
  3.  Tracking Information: To keep you informed about the progress of your shipment, we will provide you with a tracking number. This will allow you to track your package and know its whereabouts until it reaches your doorstep.
  4. Shipping Costs: Shipping costs may vary depending on the weight, size, and destination of your order. The shipping charges will be calculated and displayed at the checkout page. Please note that any additional customs fees or taxes imposed by your country's regulations will be the responsibility of the customer.
  5. International Shipping: We proudly offer international shipping to customers worldwide. However, please be aware that international shipments may be subject to customs inspections and delays, which are beyond our control.
  6. Delivery Time: The delivery time will depend on the destination. Please note that unforeseen circumstances such as weather conditions or logistical issues may cause slight delays in delivery. We kindly ask for your understanding in such situations.
  7. Pre-ordered products may require a longer processing time of up to 4-8 weeks. Please note that pre-ordered products cannot be refunded. Once a pre-order is placed, the purchase is considered final and cannot be changed or cancelled.                                                                                        

We value your satisfaction and will always strive to provide the best shipping experience possible. Should you have any additional questions or concerns regarding our shipping policy, please do not hesitate to contact us.

At Import Ltd, we want to ensure a seamless and satisfactory shopping experience for our customers. Here is our return policy

  1.  Eligibility for Returns: If you receive a damaged or defective item in your order, we will gladly offer you a refund free of charge. Please contact our customer service team within 7 days of receiving your order to initiate the return process.
  2.  Exchange Policy: We understand that sometimes you may need to exchange a product for a different size, colour, or style. We are pleased to offer free exchanges for eligible items. Simply contact our customer service team within 7 days of receiving your order to request an exchange.
  3. Refund Policy for Change of Mind: If you change your mind and would like to return and refund your order, we will refund the amount you paid for the item, minus a 2% transaction fee. This fee covers the transaction costs incurred during the initial purchase. Please contact our customer service team within 7 days of receiving your order to initiate the return process.
  4. Return Shipping: Please note that customers will be responsible for covering the cost of postage to return the item. We recommend using a trackable shipping method to ensure that the item reaches us safely. We reserve the right to refuse returns or exchanges if the item is not returned within a reasonable timeframe or is damaged during the return shipping process.
  5. Condition of Returned Items: To be eligible for a return or exchange, the item must be in its original condition, unused, and with all tags and packaging intact. We reserve the right to refuse returns or exchanges for items that do not meet these criteria.
  6. Return Process: To initiate a return or exchange, please contact our customer service team with your order details and the reason for the return. They will provide you with further instructions on how to proceed.
  7. Processing Time: Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria. We will then process your exchange or refund within a reasonable timeframe.

Please note that our return policy may be subject to change, and any updates will be communicated to you through our website or customer service channels. If you have any further questions or concerns regarding our return policy, please do not hesitate to contact us.

To initiate the return process, you can send the items back yourself to the following address via a post office (obtaining a proof of delivery). Please make sure to contact our Customer Service Team if you are sending a return back to us.

Return Address:
Import Pottery (Thailand) Ltd
207 Moo 1, Tambon Maekorn
Amphoe Muang, Chiang Rai
Chiang Rai 57000
Thailand
Tel: 0841285177

You also have the option to reach us through  our Line ID @importltd or by scanning the QR code below.

If you are contacting us regarding any breakages or damages, please include a photograph for our team's reference. Thank you for your understanding and cooperation. We value your satisfaction and will do our best to ensure a smooth return process.


Import Pottery (Thailand) co., Ltd.

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